Client Support Representative

We’re seeking a Customer Service Representative to support a high‑level client account within our fleet services operation. This role is part of the Customer Support team and provides comprehensive assistance to account managers, drivers, and internal/external stakeholders. This is a high‑touch, high‑service role where professionalism, resourcefulness, and strong problem‑solving skills are essential.Position OverviewAs a Customer Service Representative, you will handle a wide range of customer needs, including phone calls, email inquiries, vehicle ordering support, and detailed case resolution. You won’t be rushed off the phone—your primary responsibility is to deliver exceptional service and fully resolve customer needs.Key ResponsibilitiesSupport account managers and assist with fleet-related customer service tasksManage high-volume email and case queues with accuracy and professionalismProvide guidance to drivers (e.g., impounded vehicles, service questions, documentation)Make a small number of outbound calls for follow-ups and information gatheringAccurately document all interactions in internal systemsWork in multiple systems, including CARE for issue trackingCreate vehicle selectors, process billing changes, and generate reportsDistribute insurance cards and update driver dataUse Excel functions, including VLOOKUP, to organize and analyze dataContact drivers via email to collect missing or required informationMulti-task in real time while navigating multiple monitors and databasesRequired Skills & Qualifications2+ years of office-based customer service experienceStrong written and verbal communication skillsProfessional presence and comfort meeting with customers via Teams videoHigh computer proficiency; ability to work across multiple systemsProficiency in MS Office (Outlook, Word, Excel)Must be able to complete:Excel test (formatting + basic pivot tables)Typing test (40 WPM)Email summary exerciseExperience with SalesforceHigh School Diploma requiredJob Type & LocationThis is a Contract position based out of Alpharetta, GA.Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Alpharetta,GA.Application DeadlineThis position is anticipated to close on Mar 10, 2026.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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