Technical Support Specialist

Technical Support Specialist Location: Bethlehem, PA - OnsiteOur client is seeking a Technical Support Specialist to join their global sales team in Bethlehem, PA. This is an in-office role within a highly technical, customer-focused environment supporting precision instrumentation solutions. Do you enjoy working directly with customers to solve technical challenges? Are you confident in interpreting specifications and recommending the right engineered products? Do you thrive in a fast-paced environment where accuracy and collaboration are key? If yes, this may be the perfect Technical Solutions Specialist position for you. Keep scrolling to see what this company has to offer.The Perks!Compensation: $45,000 - $60,000 salary, based on experience401(k) with automatic 3% company contributionMedical, dental, and vision insuranceGenerous paid time off and paid holidaysStable, family-owned global company with a supportive cultureA Day in the Life of the Technical Support SpecialistIn this role, you'll act as a key link between customers, sales teams, and technical experts, helping ensure clients receive the right low-flow instrumentation solutions for their unique applications. From evaluating customer requirements to preparing accurate quotes and supporting order fulfillment, your work directly impacts customer satisfaction and operational success. You'll collaborate cross-functionally while contributing to a seamless quote-to-delivery experience.Responsibilities include:Understanding customer process environments and operating conditionsSupporting product sizing, selection, and configuration recommendationsReviewing customer requirements to determine best-fit solutionsPreparing accurate and timely customer quotesTracking open quotations and supporting sales staff and distributorsValidating pricing and product optionsReviewing purchase orders for accuracy against quoted configurationsEntering orders into ERP systemsProviding delivery updates and shipment tracking informationResponding to technical and commercial inquiriesAssisting with returns, exchanges, and repairsMaintaining accurate customer data in ERP/CRM systemsCollaborating with Sales, Customer Service, and European headquartersRequirements and Qualifications:1+ years of B2B sales or client support experienceAbility to interpret a technical or product concept to a non-technical customer or distributor, ensuring they understandPrior experience maintaining accurate customer or product data in ERP/CRM systemsDesire to develop and grow your career within the companyAbility to collaborate across multiple internal teamsPreferred: Bachelor's DegreeAbout the Hiring Company:Our client is a stable, family-owned global leader in precision low-flow instrumentation. Known for their innovation and high-quality solutions, they serve a wide range of industries, including semiconductor, biotech, and research. Their collaborative culture and commitment to excellence make them a trusted partner worldwide.Come Join Our Sales Support Team!Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!

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