CUSTOMER CARE ASSISTANT

Department:Customer Services & Billing Posted on:3/6/2026 Closing on:3/23/2026 Location:Mission Ave Summary Customer Care Assistants provide professional and courteous customer assistance to the public related to water and sewer services, fees and billing. Minimum Education and Experience High School Diploma or GED, plus two (2) years of call center, records and billing experience or related customer service experience. This is a training and certification program that will provide an opportunity for advancement based upon successful completion of each phase of the program. This program consists of all aspects of billing, account maintenance and customer service. Certification Program Levels: Customer Care Assistant $19.06 Customer Care Representative $22.80 Customer Care Billing Specialist or New Construction Specialist $25.15 Possession of the New Mexico Department of Workforce Solutions Typing Test at 25 Words Per Minute Preferred. The following Work Key Scores are preferred: Applied Math (3) Reading for Information (4) or Workplace Documents (4) Graphic Literacy (4) or Locating Information (4) Experience such as described in the job description may substitute for education on a year for year basis. Position Requirements Possess a Valid New Mexico Driver's License or a Valid Driver's License from another State converted to New Mexico within 1 month Driving Record consistent with being issued an Authority Operator Permit by Risk Management Preferred Bilingual Skills Salary Range $19.06 - $19.06 Hourly Union Clerical

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