Truck Service Advisor at Trail's Truck Service Center Inc

Now Hiring: Truck Service Advisor (TSA)Location: Trails Truck ServiceJob Type: Full-TimeShifts Available: First Shift and Second ShiftDepartment: Truck ServicePosition OverviewThe Truck Service Advisor (TSA) is the primary link between truck owners and our service team at Trails Truck Service. This role is responsible for delivering an excellent customer experience by gathering customer concerns, preparing repair orders, coordinating repairs, and maintaining clear communication throughout the service process. The ideal candidate is customer-focused, organized, and comfortable explaining technical information in a clear, professional manner while identifying opportunities to recommend additional parts and services.Key ResponsibilitiesCustomer InteractionGreet customers professionally and build strong rapportListen carefully to customer concernsEnsure a positive, trust-building service experienceWork Order ManagementWrite clear, accurate repair orders with cost and time estimatesObtain customer authorizations and signaturesProcess payments and manage internal and external parts ordersCommunicationTranslate technical diagnoses and repairs into easy-to-understand languageExplain charges, timelines, and service recommendationsProvide regular updates on vehicle repair statusSales & UpsellingRecommend additional maintenance, parts, and services as appropriatePractice effective suggestive selling to improve vehicle reliability and customer satisfactionScheduling & CoordinationSchedule service appointments efficientlyCoordinate with technicians and parts departments to maintain workflowMonitor repair progress to ensure timely completionFollow-UpContact customers after service completion to ensure satisfactionAddress any additional concerns and encourage repeat businessEssential Skills & QualificationsExcellent verbal and written communication skillsStrong customer service skills with empathy, patience, and problem-solving abilityBasic technical knowledge of heavy- and medium-duty trucks and manufacturer specificationsStrong organizational and time-management skillsProven or demonstrated sales and upselling abilityComputer proficiency, including familiarity with service management softwareWhat We OfferCompetitive compensation based on experienceBenefits package [if applicable]Stable, full-time employmentTraining and growth opportunitiesTeam-oriented, professional work environmentTrail's Travel Center is always looking for crew members and strong leaders to join our team of driven, ambitious, and dedicated individuals who are motivated to our Mission: "Return every traveler to the road better than they came."Great Employee Benefits include:+ Employee Discounts on Gas, Food & Gifts+ PTO - Paid Time Off starts accruing after 80 days+ Flexible Scheduling+ Health, Dental, and Aflac Insurance available for Full Time Positions+ 401K Savings Plan+ Holiday Pay+ Birthday Gift+ Referral Bonuses+ Years of Service AwardsTrail's Travel Center, located at the crossroads of I-35/Exit 11 and I-90 in Albert Lea, MN, is ready to fuel your next trip with gas or diesel 24/7. Refresh after a long day with our sparkling clean restrooms or use our laundry and shower facilities. Sit down and eat at Skol Woodfire Grill & Tavern or grab fast food at Taco Bell, Caribou Coffee, Sbarro Pizza or McDonalds. We invite professional truck drivers to park with us overnight in our 305 truck parking spaces, relax in our driver's lounge, weigh in at our CAT scale or stop by Trail's TA Truck Service Center for maintenance and repairs. Don't forget to stock up on grab-and-go meals, snacks and drinks at our travel convenience store before returning to the road.AboutJoin our award winning team at Trail's Travel Center in Albert Lea, MN. We are always looking for crew members and strong leaders to join our team that are self-driven, punctual and engaged. Work in a positive, upbeat environment and enjoy Great Employee Benefits: + Employee Discounts on Gas, Food & Gifts + Paid Time Off starts accruing after 80 hours worked + Flexible Scheduling + Life, Dental and Aflac Insurance available for Full Time positions + 401K Savings Plan + Paid Time Off + Holiday Pay + Birthday Gifts + Referral Bonuses + Years of Service Awards/Gifts + Equal Opportunity Employer + Named one of "The 10 Best Rest Stops in the US"

Apply Now