2026-80027

 About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.  Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs  TP and You  Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose of Position We are looking for a candidate who is a hands-on, experienced customer service professional with a strong technical background and a passion for leading. This role is ideal for someone who can effectively manage a team of five field technicians while also possessing the depth of experience needed to actively assist on service calls, troubleshoot complex issues, and step in when additional expertise is required. The successful candidate will balance people leadership with day-to-day field execution, ensuring high-quality service delivery, customer satisfaction, and operational consistency across all assigned calls. This position requires a proactive, customer-focused leader who is comfortable working independently, navigating dynamic environments, and serving as a technical resource for both technicians and clients.Work to assess relevant industry trends and identify business requirements to help successfully build customer service solutions to meet long-term objectives Provide coaching, feedback, and project guidance to technicians  Oversee and direct strategies pertaining to the customer service experienceLead projects, communicate key metrics and performance to team members Build key relationships with internal and external business partners Respond to employee feedback, addresses employee needs and shares the mission/vision/values of the organizationGuide the team to provide excellent customer experience for all of the business clients    Work Conditions-May be exposed to extremes in temperature, humidity or wetness when in transportation.May occasionally walk on slippery or uneven surfacesMay have exposure to dust, gas, fumes or chemicalsOn occasion, you may use special visual or auditory protective equipmentWill occasionally climb stairs and work off elevated surfacesAbility to sit, walk and crawl occasionallyAbility to stand, squat, kneel and dexterity to bend/twist neck and waist, frequentlyAbility to use hands repetitively and power/simple grasp constantlyAbility for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantlyPhysical ability to lift, pull and push products up to 50 pounds frequentlyPhysical ability to lift, pull and push products that weigh more than 100+ pounds occasionallyAbility to carry items up to 6 feet occasionally. Minimum 3 years of experience in home appliance repair and/or HVACMinimum 2 years of supervisory or managerial experience, preferably leading field-based teamsAbility to manage 4–6 service calls per day while supporting and assisting field technicians as needed100% local daily travel required within the New York areaMust be able to travel within a 5-mile radius in Manhattan, including use of the subwayMust be able to drive within a 25-mile radius in the Brooklyn areaMust be able to drive within a 35-mile radius in the Long Island areaAbility to travel to New Jersey location for training for 2-3 weeks at a time,Valid driver’s license requiredHigh school diploma or GED requiredAvailability to work Monday–Friday, with flexibility between 7:00 AM and 5:00 PMAvailability to work overtime to accommodate service requests Technical & Professional Skills:Working knowledge of basic plumbing and electrical systemsStrong computer skills, including proficiency with Microsoft OfficeAbility to apply basic math conceptsStrong written and verbal communication skills in EnglishAbility to read and interpret instructions, correspondence, and service documentationProven ability to multitask, prioritize, and manage time effectivelyStrong customer service skills with the ability to handle difficult or escalated customer situationsSelf-motivated, customer-focused, and team-oriented mindsetAdditional Requirements:Must successfully pass mandatory background checks, which may include pre-employment screening, drug testing, and credit checks  Required SkillsBEST SkillsProcess ExcellenceCollaborationCommunicationEmotional IntelligenceOpen-MindednessCritical ThinkingSolution OrientationEntrepreneurshipAI ProficiencyData Literacy  Be Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

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