Administrative Assistant (On-site)

Our client is seeking an Administrative Assistant to support daily office operations and assist with processing correspondence, document review, and workflow management. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The ideal candidate will have experience handling incoming and outgoing correspondence, coordinating with external entities, and supporting administrative processes that require accuracy and timely follow-up. Manage incoming mail to ensure timely processing of correspondence, including tracking certified, overnight, and priority mail Review complaint and appeal documents to determine proper handling and workflow processing Read documents entered into workflow management systems, assign appropriate coding, and forward for further processing Manage outgoing daily correspondence to ensure timely notifications regarding complaint outcomes Act as a liaison with outside entities, including sending correspondence, updating files, and following up on overdue responses Resolve workflow issues and errors related to internal processing Correspond with consumers, health care providers, or companies to request additional information needed to process files Maintain accurate records and documentation within workflow systems Perform additional clerical and administrative duties as needed Qualifications Minimum of 3 years of experience in an administrative or office support role performing duties such as managing correspondence, reviewing documents for processing, coordinating with external entities, or resolving workflow issues Ability to work independently and as part of a team Strong attention to detail and organizational skills Ability to prioritize tasks and manage workload in a fast-paced environment Proficiency in Microsoft Office including Outlook, Word, Excel, and Teams Strong reliability and consistent attendance Benefits: Health Insurance Sick Time 401k Location: 1 Commerce Plaza, Albany, NY 12257 Duration: approximately 2 years Apply by deadline: 3/26/2026 Shift Days/Times: M-F 37.5 hrs per week, 9am-5pm Pay Range: $18.00 - $20.00 per hour (Depending on experience and qualifications) By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.aa415a4b-8b21-40fc-a65c-70d2b25ca29a

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