PUBLIC SAFETY TELECOMMUNICATOR TRAINEE

POSITION SUMMARY Under general supervision, performs daily work assignments for the Telecommunications Division of the Alamogordo Police Department in accordance with the Employee Manual, Department Policies and Procedures, City of Alamogordo Ordinances, and any applicable State or Federal authority. RECRUITMENT QUALIFICATIONS Required at the time of hire: High School Diploma or GED; U.S. Citizenship and have reached the age of majority; Must not have any felony or domestic violence convictions or any other convictions for crimes indicating a lack of character or moral turpitude; Must not have any DWI convictions within the last five (5) years; Successfully complete and pass a proctored web-based skills test; Valid New Mexico Driver's License, with a driving record acceptable to the City of Alamogordo; Or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Required within sixty (60) days from hire date: National Crime Information Center (NCIC) Awareness Certification; and Completion of Incident Command System (ICS) 100, 200, 700, and 800 and possess a sound understanding of National Incident Management System (NIMS)/ICS operations. Required within six (6) months from hire date: Emergency Police Dispatcher (EPD) Certification; Emergency Fire Dispatcher (EFD) Certification; Emergency Medical Dispatcher (EMD) Certification; and CPR/First Aid Certification issued by an authorized provider. Required within one (1) year from hire date: New Mexico Public Safety Telecommunicator Certification issued by the New Mexico Law Enforcement Academy. Desired: Previous experience as a 9-1-1 Telecommunicator. Telecommunicator Fire I and II Certifications. PRIMARY DUTIES AND RESPONSIBILITIES Essential Duties Performs duties in a manner that optimizes the safety and welfare of law enforcement personnel and first-responders as they provide emergency and non-emergency services in the field; Actively provides telecommunication services: o Receives 9-1-1 (emergency) and non-emergency telephone calls; o Evaluates emergency situations and prioritizes emergency dispatch according to the severity and urgency of the situation; o Operates a two-way radio system to dispatch police, firefighters, and emergency medical units; maintains communication, monitors unit status and progress on calls, and relays updated information to officers; o Retrieves information from the NCIC computer system; sends and receives teletypes; and o Maintains accurate database records/logs through a computer-aided dispatch system. With proper certification, provides assistance and instructions by voice for medical emergencies prior to the arrival of emergency medical services; Monitors and takes appropriate action for business, residential, and City facility security alarm systems; Ensures that dispatch equipment is fully operational at the beginning and end of each shift; reports the faulty equipment to the Telecommunication Supervisor; Attends training and/or conferences as directed; Safely operates a City vehicle; Contributes to a high-quality work culture through participation in training and mentoring to develop skills, including safety-related training and skills; Interacts professionally and provides excellent customer service to all levels of City staff and citizens to ensure high operational and service standards; and Performs duties in accordance with the Employee Manual, Department Policies and Procedures, City of Alamogordo Ordinances, and any applicable State or Federal authority. OTHER IMPORTANT DUTIES Daily duties may be performed outside of normal working hours, including but not limited to shift work (days, nights, split), weekends and holidays; This position is considered Essential Personnel and will be required to work outside of regular working hours before, during, and following natural disasters; Must obtain and maintain required license(s) and/or certification(s); May conduct surveillance for designated City personnel utilizing live-streaming feeds from cameras throughout the City to enhance situational awareness, disseminate real-time data, and improve employee safety; Occasional travel for training may be required; Maintains the confidentiality of information obtained during the performance of duties; and Performs such other duties as may be assigned. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Position : 52000001 Code : 250044-1 Type : INTERNAL & EXTERNAL Location : PS TELECOM STAFF Job Family : SKILLED/TECHNICAL Job Class : PS TELECOMMUNICATOR TRAINEE Posting Start : 10/17/2025 Posting End : 04/17/2026 MINIMUM HOURLY RATE: $18.51

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