Clinic Patient Representative - Nephrology

Summary: According to specified procedures, arranges for the efficient and orderly registration of all patients; ensures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintain patient charts. This description is not intended to be a complete list of duties. Other related duties may be assigned. Responsibilities: * Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area * Maintains required core competencies. * Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.) * Answer practice phones and schedules patient appointments. * Accurately registers arriving patients for appointments and accurately gathers all necessary information. * Accurately scans/receives all required documents into patient's account. * Faxes notifications to insurance companies that require it. * Pre-register via phone calls. * Assure prompt patient services with professional kind attitude. * Request medical records for new/referred patient. * Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to patient visit. * Update patient information on a regular basis to include address phone number and insurance information. * Assure that all forms in front office are updated and copied, to include new patient packets and patient charts. * Collects patient's co-payments and outstanding balances at the time of service and posts to account and daily log. * Balances designated cash drawer at end of shift. * Assists patients with general insurance, billing and other inquiries they might have pertaining to their accounts or referred to certified patient tech. * Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.) * Prepares charts for patient visit according to protocols. Requirements: Education * High School diploma or equivalent. Experience * Clerical training that includes typing, 10 key calculator, and computer knowledge. * Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.). * Medical Office experience preferred. * Bilingual preferred. Licenses, Registrations, or Certifications * Current American Heart -Basic Life Support (BLS)card. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

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