INTERVIEWING CLERK

Interviewing Clerk - 60052931 This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs, by: Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan. Responsibilities include: Effectively assessing customers' needs. Referring customers to community agencies as appropriate. Timely and accurately escalating customers' complaints/inquires as appropriate. Documenting customers' records timely and in accordance with departmental procedures. Assisting customers with completion of online or paper applications. Assisting customers with My ACCESS Accounts. Effectively communicate with internal and external customers as by departmental procedures. Effectively maintaining customer lobby log in accordance to Performance Management Plan. Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits Requirements include: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on the State of Florida Employment Application. Responses to qualifying questions will be credited only if verifiable by skills and/or experience listed on the employment application, including specifically required customer service and computer skills. Applicants who do not answer the position qualifying questions will not be considered for this position. Only State of Florida Applications will be accepted no resumes, please. Must have at least 2 years of clerical experience in an office setting. Must have more than 1 year of customer service experience. Must have more than 1-3 years of computer experience. This position requires a security background check and participation in direct deposit. The biweekly salary for this position is not negotiable. Examples of job characteristics include: Analyzing Data or Information Assisting and Caring for Others Documenting/Recording Information Processing Information Getting Information Needed to do the Job Communicating With Persons Outside Of the Organization Interpreting Meaning of Information to Others Making Decisions and Solving Problems Monitoring and Controlling Resources Judging Qualities of Things, Services, People Examples of knowledge, skills and abilities include: Speaking Judgment and Decision Making Active Listening Information Gathering Problem Identification Reading Comprehension Service Orientation Writing Information Organization Identification of Key Causes English Language Therapy and Counseling Clerical Computer The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Veterans' Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here.

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