Job Description:

Full Time, year-round Front Desk Supervisor at Luxury Resort!The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.Responsibilities:Monitor daily operations of the front desk, including check-ins, check-outs, and guest requestsAssist and guide the front office staff through their daily duties and responsibilities.Respond to guests' inquiries and requests in a timely and professional mannerEnsure accuracy of billing and payment processesMonitor and review guest feedbackResolve customer complaintsTrain and coach front desk staffMaintain a clean and organized front desk areaRequirements:At least 2 years of work experience as a Front Desk Agent or similar customer service roleDegree or Certificate in Hospitality or related field of studyMust be available to work a flexible schedule including days, nights, weekends and holidaysAbility to reliably commute to Lake PlacidExperience with hotel reservations software, like OPERAExcellent interpersonal and communication skillsProven leadership and organizational skillsAbout Us:The Lake Placid Lodge is an upscale resort located in the heart of the Adirondack Mountains, situated on the shores of Lake Placid.Benefits:Paid Time OffAffordable Health, Dental, and Vision Insurance401(k) Retirement PlanFree Employee Meals (1 per shift)Opportunities for Advancement