Job Description:

Mindbank Consulting Group has an immediate need for a Team Lead Help Desk Technician. Team Lead Help Desk Technician Responsibilities: · Lead and work with a help desk team of 7 - 10 technicians, ensure the team remains on tasks. · Coordinate with Federal Government manager on what the team is working on, prioritizing workloads. · Assists with help desk duties to include installation and administration of computer hardware, software, and networks. · Performs in-depth analysis, diagnosis and resolution of desktop and workstations. · Serves as the point of contact for escalated troubleshooting of PC Hardware and Software, desktops, workstations, printer problems and network applications. · Provides mobile device and wireless support; coordinates requirements for wireless assets as requested. · Plans installations, transitions and cutovers of wireless devices and network components and capabilities. · Installs, tests, and operates wireless and data communication network devices. · Supports Video Teleconference (VTC) and Wireless technician. Team Lead Help Desk Technician Qualifications: · 6 years of experience in the Information Technology field with experience leading a team as a lead Technician. · Experience in PC and mobile/wireless technologies including expert knowledge of PC operating systems, networking and mail standards. · Must have a Security+ Certification. · Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude. · Excellent coordination and leadership skills, able to prioritize in a very fast paced environment. · Strong follow through skills, ability to think 2-3 steps ahead on the client's needs. · Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.