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Job Title

Security Officer (FT, rotating shifts)

Company : UPMC

Location : Muncy, PA

Created : 2021-04-24

Job Type : Full Time

Job Description

DescriptionUPMC Susquehanna - Muncy is looking for a full-time security officer to provide a safe and secure environment for patients, visitors and employees. Security officers also protect hospital assets and confidential information as well as provides valet service to patients. This position will work rotating shifts, primarily evenings.Responsibilities:Actively practice behaviors associated with SH Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E. Be an ambassador for UPMC Susquehanna. Provide the best C.A.R.E. for our patients no matter what.Know and follow all organizational/departmental policies/procedures.Assume responsibility for personal development and education.Incorporate leading/evidence-based practice in quality/safety into every day work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.Responds to inquiries for advice, assistance or service from patients, visitors and employees, prioritizing calls based upon urgency. Follows through with all calls, updating callers when possible to explain delays.Maintains confidentiality in all oral and written communication, ensuring that privilegedinformation/records are appropriately transmitted/protected/noted to exclude the attention of those not directly involved, promptly reporting violations of confidentiality.Reports any situation or problem which could potentially adversely affect the moral,integrity/credibility of UPMC SusquehannaEnsures accessibility, operability and the presence of safety equipment throughout assigned work areas (exits, fire extinguishers, pull stations, etc.)Completes comprehensive patrols of assigned hospital buildings and grounds to prevent fire and accidents, vandalism, theft, loitering and other crimes, identifying and reporting any hazards.Monitors the conduct of visitors on hospital premises. Confronts unauthorized persons for questioning, as needed. Participates in investigations if necessary.Assists in the handling/restraining of unruly or violent individuals applying, approved restraint techniquesEscorts patients, visitors and employees to parking lots and hospital buildings, as needed. Controls parking and traffic flow, enforcing parking regulations.Provides valet services to patients at Williamsport Regional Medical Center and Divine Providence Hospital. Provides support to the Emergency Department at Muncy Valley Hospital by transporting atients, stocking supplies, answering phones and assisting with CPR. Divine Providence Hospital officers will assist the Supply Chain/Central Supply department, as scheduled, selecting, delivering and processing supply requests.QualificationsHigh School Diploma or equivalent required.Specialized safety/security training is preferred.Previous healthcare safety and security experience is preferred.Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of the people, data, property of UPMC Susquehanna.Skilled at using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Strong written and verbal communication skills as well as strong listening skills.Ability to tell when something is wrong or is likely to go wrong (It does not involve solving the problem, only recognizing there is a problem); to see details at a distance and close range; apply general rules to specific problems to produce answers that make sense.Licensure, Certifications, and Clearances:Act 235 with Firearms OR Act 235 without Firearms - All officers hired without a valid Act 235 must complete the 235 certifications within their first 180 days of employment. Must meet audio and visual standards outlined in Act 235 at time of hire. Cardio Pulmonary Resuscitation certification required within 30 days of hire. Valid Driver's License. Successfully pass UPMC Physical Fitness Standard prior to hire.Cardiopulmonary Resuscitation (CPR)Act 235 without Firearms with renewalAct 31 Child Abuse Reporting with renewalAct 33 with renewalAct 34 with renewalAct 73 FBI Clearance with renewalUPMC is an Equal Opportunity Employer/Disability/VeteranREQNUMBER: 688901651