Requisition No: 176882 Agency: Economic OpportunityWorking Title: OPS EMPLOYMENT SECURITY REP I - 40096925 TALLAHASSEE & ORLANDO 1Position Number: 40096925 Salary: $12.70 ORL - $12.51 TLH Hourly Posting Closing Date: 08/01/2020 Interviews will be held virtually online or via phone. This is a professional position providing customer service for reemployment assistance claimants and general information for the public and/or processing initial or additional claims filed online. Requires extensive knowledge of reemployment assistance laws and rules in order to provide excellent customer service. The incumbent is responsible for several complex programmatic functions performed within the processes of the reemployment assistance program. THIS POSITION HAS THE FOLLOWING MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES Ability to effectively communicate verbally and in writing. Ability to prepare correspondence relating to an employment security program.Ability to maintain records and prepare reports. Ability to communicate effectively, Ability to establish and maintain effective relationships with others. Ability to conduct interviews and investigations. Ability to deal with the public in a tactful, courteous and effective manner. Ability to collect, record, evaluate, and analyze data. Ability to work independently. Ability to plan, organize, and coordinate work assignments. THE HIRED CANDIDATE WILL BE RESPONSIBLE FOR THE FOLLOWINGProcess initial, additional, and reopen reemployment assistance claims. Performs specialized work assignments and other related work as required within the units including but not limited to work search audits, eligibility reviews, job service registration, potential issues, rejected weeks, and/or returned employer notices. Determines issues, concerns, and/or complaints from claimants, employers, and other customers. Access and research necessary records to either resolve those issues or refer to a specific or appropriate program specialist or supervisor.Explains points of law and reasons for determinations regarding eligibility for reemployment assistance benefits.Research and explain the reemployment assistance program at the request of callers and direct them to the appropriate place to file a claim.Refer to various community resources and to One-Stop centers as appropriate.Performs other related duties as required. This position’s advertisement may also be viewed by registering on the Employ Florida website at Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.)If you think you have been subjected to unlawful discrimination, you may file a complaint within 180 days from the date of the alleged violation with either the recipient’s Equal Opportunity Officer, or the Director, Civil Rights Center:Equal Opportunity Officer, Department of Economic Opportunity, Caldwell Building - MSC 150, 107 East Madison Street, Tallahassee, FL 32399-4129; or Director, Civil Rights Center (CRC), U.S. Department of Labor, 200 Constitution Avenue NW, Room N-4123, Washington, DC 20210.As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement recordsThe State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.