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Job Title


Customer Technical Support Representative / Helpdesk


Company : Infotree Service Inc


Location : Raleigh, NC


Created : 2020-08-29


Job Type : Full Time


Job Description

Job DescriptionThe main function of a Customer Technical Support Representative is to provide technical assistance to computer system users.A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.This position is in Raleigh, NC.Job Responsibilities:Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.Uses automated information systems to analyze routine situations.Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.Resolves problems or contacts more senior technical support as necessary.Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.Maintains network diagrams and circuit records.Instructs users in the use of PCs and networks.May perform basic PC, PBX, and network software programming.Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.Skills:Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.Basic ability to work independently and manage one's time.Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.Education/Experience:Bachelor's degree in computer science or related field or equivalent training/education required.8-10 years' experience required.Thanks & RegardsPriya SinghSr. Technical RecruiterPhone: 480-493-0568.[email protected]degree in computer science or related field or equivalent training/education required.8-10 years' experience required.Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.May perform basic PC, PBX, and network software programming.Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.Additional InformationAll your information will be kept confidential according to EEO guidelines.Job Location