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Job Title

Product Manager - Popular Direct

Company : Popular Bank

Location : New York City, NY

Created : 2019-09-19

Job Type : Full Time

Job Description

Join the Popular Team! Founded in 1893, Popular Inc. has been built upon strong institutional values while providing broad financial services within the United States, Puerto Rico, and the Caribbean. We strive to create an extraordinary legacy with a passion for customer service, tremendous dedication to our employees, and strong partnerships in the communities where we reside. Come explore Popular - Our bottom line is you. US Digital Innovation The Popular Direct Product Manager is a collaborative, hands-on, customer-centric individual that develops and executes the roadmap for both the digital platform and customer service operations and acts as business owner for our Direct Bank. This role partners closely with Deposit Products, Customer Experience, and Operations Teams and is a combination of digital product management, business owner, and vendor project management. This is an excellent opportunity for someone who wants to manage a direct bank business E2E. This unique role requires a high level of ownership. The incumbent will develop Popular Directs long-term business and digital strategic vision and align it with the overall Consumer digital strategy. The incumbent will use their abilities to successfully build trust, partner, and achieve consensus among a wide range of business stakeholders and instills passion for excellent customer service across the organization. In this position, you will: Develop and execute digital and business roadmap for our direct bank Drive multi-year initiative to optimize the direct bank operating and deposit model, improve NPS (net promotor score), and reduce customer attrition Partner with internal stakeholders in deposit product development, Customer Experience, Marketing, Legal, Customer Service, Deposit Operations, and Compliance to identify and deliver customer improvements and enhancements Establish and track product and performance KPIs Analyze customer and usage data and provide regular quantitative insights and recommendations to continuously improve overall customer experience Assess emerging trends, technologies, electronic platforms and potential partnerships that allow us to deliver innovative experiences and that simplify customer experience. Conduct ongoing competitive and market analysis Recommend and implement task automation / digitization To be considered, you will need: A minimum of 3 years of in Product Management, Customer Experience, Technology, Process Improvement, or Digital Banking Deep understanding of digital banking industry dynamics and competitive landscape Understanding of data structures and technology architecture Data-driven, analytical mindset. Ability to analyze and tell stories using data Self-starter who is comfortable with problem solving with minimal guidance or procedures Experience with customer journey mapping, design thinking, and/or user-centric design Demonstrated ability to build partnerships and foster collaboration and teamwork in highly matrixed organization Excellent communications skills and proven ability to communicate effectively with senior leadership Microsoft Office suite with marked proficiency using PowerPoint and Excel. Experience in Power BI helpful. Bachelors degree required. MBA highly desirable. Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply! We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. To learn more about Popular, visit our website at Connect with us! Facebook Twitter Blog Instagram LinkedIn Nearest Major Market: Manhattan Nearest Secondary Market: New York City Job Segment: Manager, Compliance, Business Process, MBA, Management, Legal