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Job Title

Product Manager - Small Business

Company : Popular Bank

Location : New York City, NY

Created : 2019-09-12

Job Type : Full Time

Job Description

Join the Popular Team! Founded in 1893, Popular Inc. has been built upon strong institutional values while providing broad financial services within the United States, Puerto Rico, and the Caribbean. We strive to create an extraordinary legacy with a passion for customer service, tremendous dedication to our employees, and strong partnerships in the communities where we reside. Come explore Popular - Our bottom line is you. US Core Products The Small Business Product Manager is a collaborative product leader with a customer-centric mindset that leads the vision, product planning, product management, go-to-market strategies and operational model for our Small Business Segment. The Product Manager uses his/her abilities to successfully build trust, partner and achieve consensus among a wide range of business partners and instill passion for customer experience across the company. This role requires a constant sense of urgency dictated by a rapidly evolving competitive landscape as well as a structured thinker who helps advance the design and execution of the Banks strategy. It is a hands-on product management position that works across the entire product lifecycle from product-market fit, customer experience design, implementation, go-to-market delivery, performance measurement, and post launch support. In this position, you will: Lead the development disruptive innovative solutions for transactional, payment, and lending needs of the small business segment with a customer-centric mindset Conduct analysis of business opportunities, understanding of market gaps, identify emerging segments and business trends Drive the product development process and work in partnership with internal stakeholders across product development, sales, marketing, credit, legal, finance, compliance, operations, and executive management to translate business needs into a product strategy that ensures we maintain a highly competitive market position Define, update, and execute the small business segment multi-year roadmap Drive prioritized backlogs based on the consistent feedback analysis to continuously enhance the customer experience Research and document product requirements to ensure that products meet business needs, performance objectives, and deliver an exceptional customer experience Develop, enhance, and drive implementation of tools to track and manage product performance Train and communicate segment features, benefits, and performance through formal presentations and bank-wide written communications In partnership with Marketing, develop and execute marketing plans for products for the assigned segment Implement and monitor the segment strategies through initiatives on acquisition, cross-selling, service upgrade, customer loyalty, and retention Be a leader and subject matter expert in the small business customer segment To be considered, you will need: A minimum of 5 years of Financial Services experience in Product Management particularly in the areas of Small Business and/or Commercial Credit Card programs Bachelors degree required Proven experience with Design Thinking/Human Centered Design product development methodologies Proven experience with agile product management and writing user stories Project management skills with ability to lead and engage in cross-regional and cross-functional teams Deep understanding of small business segment financial needs Demonstrated ability to identify opportunities, quickly understand complex operational problems, and define operational improvements in a matrixed organization Excellent communications skills and proven ability to communicate effectively with senior management Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply! We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. To learn more about Popular, visit our website at Connect with us! Facebook Twitter Blog Instagram LinkedIn Nearest Major Market: Manhattan Nearest Secondary Market: New York City Job Segment: Manager, Compliance, PLM, Management, Legal