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Job Title


Loan Support Specialist


Company : CrossCountry Mortgage, Inc


Location : Brecksville, OH


Created : 2019-08-10


Job Type : Full Time


Job Description

DescriptionPosition Overview:The Loan Support Specialist is responsible for providing fast, friendly guidance to all employees by way of in-person and virtual communications. This guidance ranges from answering how-to questions, providing advanced guidance on the use of loan origination systems and solving technical issues related to mortgage systems, to creating procedures for leveraging support resources and creating self-help documentation and resources. The Loan Support Specialist acts as the central point of contact for Loan Officers and Loan Processors in need of assistance with lending activities and will collaborate with subject matter experts in Underwriting, Closing, Secondary, Compliance, IT and other departments to provide that assistance.Responsibilities:Daily loan support for all company employees via a ticketing system, inbound phone calls, email, and in person for all company systems and softwareProvide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters, and others on the usage of loan origination systems and servicesAssist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelinesCreate technical documentation, system documentation, how to guides, and self-help referencesLoan level administrative tasks within the loan origination systemTrack tasks, activities, and time spent within the ticketing systemCollaborate among team members and work effectively in a team oriented environmentRequired Qualifications:Associates degree or 4 years of equivalent work experience. Bachelor degree preferredAt least 2 years providing direct support to employees or customersAt least 4 years of recent experience as a Loan Processor, Loan Officer, or Underwriter in the mortgage industryBroad knowledge of mortgage loan origination activities, loan programs, and regulatory requirementsAt least 3 years of experience using Encompass360 Banker s Edition in a production roleStrong knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan originationAbility to provide excellent customer service in person, on the phone, and via ticketing system.Experience utilizing a ticketing system to handle Loan Support questions preferred.Knowledge and experience using Microsoft Word, Excel, Outlook.This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.CrossCountry Mortgage, Inc. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, color, orientation, gender, age, national origin, veteran status, disability status or marital status. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, Inc. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit NMLSConsumerAccess. org.IND123CB