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Job Title


Tier I HR Service Center Representative


Company : Baylor Scott And White Health


Location : Temple, TX


Created : 2019-08-10


Job Type : Full Time


Job Description

The Tier I Shared Service Center Associate serves as the point of contact for the Shared Service Center (SSC) within their area or specialty or assignment. The Shared Service Center Associate is responsible for receiving, routing, resolving, and properly closing all Baylor Scott & White Health (BSWH) HR inquiries within their specialty or assignment in an accurate and timely manner. The Shared Service Center Associate partners with their Managers to regularly review performance outcomes against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); identify areas of individual and team professional development. Interacts cross functionally with SSC, Centers of Expertise (COEs) and HR Business Partners (HRBPs), Human Resources Information Systems (HRIS) and various departments within BSWH to ensure handoffs, communication and interactions are customer focused, seamless and delivered with high quality. The ideal candidate will possess strong communication and customer service skills and the ability to work in a fast paced environment while maintaining accuracy and production requirements. Location/Facility -Temple, TX For more information on the facility, please click our Locations link. Specialty/Department/Practice - Human Resources Shift/Schedule - Full time Benefits - Our competitive benefits package includes: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling! H.S. Diploma/GED Equivalent