Job Description:

As a Patient Services Representative for Aurora Behavioral Healthcare San Diego, you'll facilitate the orderly admission of patients to the organization, balancing the patient's comfort and ease with the organization's operating needs and financial goals.A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Pay Range: $20/hr. to $30/hrFull Time Work Schedule :Sunday to Saturday, 8 hours, Variable working hours from (7:00 a.m. to 9:30 p.m.)ResponsibilitiesEffectively manages the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as neededResponsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record NumberVerify patient insurance benefits verbally and send written documentation to insurance companyReceives and processes physician's order for patient admission and completes related admission procedures; obtains patient and other required signatures on voluntary admission or commitment papers; obtains various releases, including: patient activity participation, school records and immunization records (if child or adolescent), information to referral sources, physician billing, insurance, and Utilization Review companiesObtain pre-authorization for admission when needed. Completes face sheet; assigns patient identification numberConducts actual admissions during regular hours; checks documentation on after hour admissionsAnswer numerous daily telephone calls from patients, insurance companies, and othersMaintains supplies required for admitting purposesEstablish and maintain positive inter and intra- departmental working relationshipParticipates in activities which enhance professional growth and developmentDemonstrates conduct in keeping with Aurora ethical standardsComplies with facility safety, infection control and security programsSupports facility internal and external customer service standardsResponds to customer billing and payment inquires as neededEscalating billing inquiries as neededRequirements1 year experience in a healthcare facilityMedical Terminology & Medical Billing Knowledge preferredBenefits401K Retirement PlanHealth InsuranceVision InsuranceDental InsurancePet InsuranceHealthcare Spending Account & Dependent Care Spending AccountLife Insurance (Supplemental Life, Term, and Universal plans are also available.)PTO PlanHoliday Premium PayPTO Cash Out optionSick PayShort and Long-Term Disability (with additional buy-in opportunities)Tuition ReimbursementEmployee Assistance ProgramID Theft ProtectionEmployee Discount Opportunities