Job Description:

Ever wonder who's behind those meals served at 30,000 feet? Look no further than LSG Sky Chefs, the seasoned pros with over 75 years of catering experience. Now, let's talk about the unsung hero behind the scenes - the Quality Manager. This culinary connoisseur is responsible for ensuring that every morsel that reaches your tray meets the highest quality standards.But how do they ensure that every meal is up to par?As the Quality Manager, you'll be responsible for implementing, auditing, assessing, and training quality systems within our facility. That means you'll be the one ensuring that our airline catering, in-flight equipment and logistics, and onboard service and retail are top-notch.Apply below after reading through all the details and supporting information regarding this job opportunity.How you make a differenceImplement, audit, assess, and train quality systemsProvide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory, and quality evaluationsTrack performance and monitor facility progress objectively weekly based on internal key indicators required by the organization, regulatory agencies, and customersConduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfillment of required HACCP standard operatingSupport leadership with inspection readiness, and coach the team before, during, and after all external quality, food safety, and sanitation inspectionsSupervise delivery and quality assurance of pest control, contract services, and suppliesConduct local vendor auditsResearch and respond to all alleged food-borne incidentsMonitor routine microbiological testing programImplement tools to promote internalization and standardization of quality, food safety, and sanitation processEnsure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), United States Department of Agriculture (USDA), HACCP, etc) and follow up with corrective actions if necessaryEnsure the kitchen exceeds customer and internal standardsMaintain and utilize quality system processes and procedures to impact customer qualityPerform and document periodical and random checks on products and services to ensure quality standards are metAnalyze and reply to quality issues reported by customersInvestigate all food safety incidences, food poisoning, etc, and initiate appropriate action and reportingQuality ReportingMonitor and prepare reports for the quality management systemCollect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time, and safety performance)Keep manuals and documentation updated and implement new procedures and rulesMake the company's values and management principles live in the department(s)Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviationsParticipate and support company-sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee SafetyExperience, and SkillsWhat you should have for this role:Bachelor's degree or equivalent experience requiredIn addition, three to five years experience in QualityExperience with compliance and regulatory auditsProven analytical and leadership skillsStrong interpersonal and communication skillsAbility to develop and lead others to obtain desired resultsWorking knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA, and EPA regulationsExcellent verbal, written, and organizational skills are required combined with an aptitude for multitaskingGood knowledge of Microsoft Office and Windows-based computer applications