Job Description:

COMPANY INFO:Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Kretek International is America's #1 importer, marketer, and distributor of specialty tobacco products, including high-end cigars, tobacco and alternative products, with such well-known brands as Djarum, Cuban Rounds and High Tea Herbal Wraps. Founded 40+ years ago, Kretek continues to grow and consistently seeks talented employees who can help the company do that. For more information, please visit: OF THE JOB:We are currently searching for an experienced Network Support Specialist to join our technical Support team. The ideal candidate will have significant experience with WAN/LAN, VPN, Enterprise Wireless and other networking technologies. We are looking for someone who is motivated, detail-oriented, and able to work independently and as part of a team. The ideal candidate will have 3-5 years of experience in Network support and administration of multi-platform LAN/WAN environments with an active CCNA or higher certification. The Network Support Specialist performs activities required to support our customer's Enterprise LAN/WAN network and supporting operations, production datacenters, Wireless, and other devices. This is a technical position and requires strong troubleshooting and analytical skills - combined with a keen ability to communicate well in both verbal and written form.Responsibilities:Provide all levels of support to the customers for all LAN/WAN issues.Demonstrate familiarization and hands-on experience with Cisco Routing & Switching, SonicWall Firewall, Windows Server 2019.Conduct data captures to obtain network performance information when required.Handle all escalations.Keep abreast of new technologies and recommend adoption as appropriate. Identify areas for automation or other process improvement.Participate in team on-call rotation and provide support during project and operations related cutovers.Respond, troubleshoot, identify root cause, and remediate issues in a complete, documented, and timely manner.Work with cross-functional teams supporting our Team Members. Communicate effectively with both internal and external senior-level management to understand internal system needs. Position requirements (Technical Skills):Knowledge and experience VPN technologies, modern switching platforms, Cisco Routing & Switching, Sonicwall Firewall.Knowledge of Cisco Enterprise Wireless or other Enterprise WirelessKnowledge and experience with routing protocols.Knowledge of Cisco ISE experience is a plus.Strong knowledge in numerous types of hardware, software/applicationsKnowledge and experience working with CRM Ticketing systemsFamiliarity with Microsoft Windows operating systems, and Microsoft Servers.Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.Strong understanding of the organization's goals and objectives.Education and Experience:Minimum 3 years of experience in IT networkingAdvanced Network Industry certification e.g., CCNAHands-on experience with the Cisco Nexus, Cisco Catalyst Layer2 /3 Switches Cisco ISR and ASR series routers.Knowledge of Aruba Switching and Ruckus Switching is a plus.Knowledge of Firewall technologies including Cisco Firewalls, Fortinet, SonicwallKnowledge and experience in IP networking, L2/L3 network protocols (spanning-tree, OSPF, BGP), LAN/WAN, TCP/IP, DHCP, DNS, routing, , VLAN, ACL, NAC.Demonstrated ability to systematically troubleshoot problems in complex systems and network environments.Experience of supporting customers in production data centers.Experience in improving network monitoring in order to avoid service disruptions.Excellent problem solving, debugging/troubleshooting skills are required.Ability to multi-task in a fast-paced environment is a must.Demonstrated ability to systematically troubleshoot probleSenior ms in complex systems and network environments.Supervisory Responsibility: The position currently has no people supervisory responsibility. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per business needs.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.