Job Description:

Role: Customer Service Support IT TechnicianIncrease your chances of reaching the interview stage by reading the complete job description and applying promptly.Openings: 4 total for Ocoee, FL- 2 intermediate openings, 2 advancedLocation: Onsite 5x a week Duration: Year Long contract with continuous extensionsUS Citizen or Green card holders only Must Haves: 3-6 years of experience Experience with troubleshooting software for computers/laptops and also Android and iPhoneExperience with: Windows, adobe, O365, Microsoft teams, fixing corrupted OSD & PSD filesExperience with active directory/password resets/creating objects (they will be supporting 650-700 customers/internal FDOT employees) Certification in A+General knowledge of printers to be able to replace toner & fix paper jamsExperience with ticketing systems - they use ServiceNowRemediation experience with computersGreat communication/personality! Enterprise level experience On call rotation every 4th or 5th week hours of 5:30 AM-7PMSome travel may be required (up to 50% to different site locations from Panhandle to St Pete) They will be provided with reimbursement on travel expenses, milage reimbursement (.445 per mile), and per diem on mealsDay to Day: This individual will be assigned tickets every day and will be assisting internal customers with IT support. This may range from resolving issues with computers/phones/printers to setting up MS teams meetings. They will be supporting around 650+ internal employees so customer service and strong communication are a must! 8 AM - 5 PM Monday-Friday on-site.