Job Description:

Job Title: Desktop Support EngineerJob Overview:Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing environments, with a focus on Windows and Linux systems, Active Directory, and Powershell scripting.Find out if this opportunity is a good fit by reading all of the information that follows below.Responsibilities:Customer Service Excellence:Provide outstanding customer service by promptly addressing and resolving technical issues reported by end-users.Communicate technical solutions in a user-friendly manner, ensuring a positive experience for all stakeholders.Desktop Support:Install, configure, and maintain desktop hardware, software, and peripherals.Diagnose and troubleshoot hardware and software issues on Windows and Linux platforms.Operating Systems:Expertise in administering and supporting Windows operating systems (Windows 10, Windows 7) and Linux distributions.Ensure seamless integration and compatibility between different operating systems.Active Directory Management:Manage user accounts, groups, and permissions in Active Directory.Troubleshoot and resolve issues related to Active Directory authentication and access.Powershell Scripting:Develop and maintain Powershell scripts for automation and system administration tasks.Implement scripting solutions to streamline repetitive processes and enhance efficiency.Qualifications:Proven experience as a Desktop Support Engineer or similar role.Excellent customer service and communication skills.Proficiency in Windows and Linux operating systems.Strong knowledge of Active Directory administration.Hands-on experience with Powershell scripting.Ability to troubleshoot and resolve hardware and software issues.Detail-oriented with strong organizational skills.Education and Certifications:Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).Relevant certifications such as CompTIA A+, Microsoft Certified: Windows Desktop and Server, or equivalent.Additional Requirements:Ability to work independently and collaboratively within a team.Strong problem-solving skills and attention to detail.Willingness to stay updated on emerging technologies and industry trends.If you are passionate about delivering exceptional technical support and have a solid background in desktop engineering, we invite you to apply for this exciting opportunity.