Job Description:

Company DescriptionZybra is a leading provider of state-of-the-art automated bike rental systems based in Fort Lauderdale, FL. We specialize in designing and operating custom branded, app-based bicycle rental amenity systems for hotels and resorts. Our comprehensive solutions offer a contact-less, forward-thinking, and green amenity for properties, giving them a competitive edge. We also handle all maintenance and upkeep, allowing hotel staff to focus on providing excellent service and enhancing guest experiences.Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Role DescriptionThis is a full-time Thursday to Monday hybrid role for a Customer Technical Support professional at Zybra. In this role, the Customer Technical Support specialist will be responsible for providing technical support and troubleshooting assistance to customers using our automated bike rental systems. The daily tasks will include addressing customer inquiries and issues, resolving technical problems, ensuring customer satisfaction, and maintaining excellent customer relationships. While the role is primarily located in Fort Lauderdale, FL, there is flexibility for remote work.QualificationsTechnical Support, Troubleshooting, and Analytical SkillsCustomer Support and Customer SatisfactionExcellent communication and interpersonal skillsAbility to handle and resolve customer complaints or issues efficientlyAttention to detail and strong problem-solving abilitiesExperience in customer service or technical support rolesKnowledge of bike rental systems or similar technology is a plusHigh school diploma or equivalent; additional technical certifications preferred