Job Description:

The Technical Support Analyst will be handling desktop and mobility troubleshooting, hardware/software installation and upgrades, and PC relocations. This individual will interface with financial industry professionals daily, and requires a high level of presentation, communication, and professionalism to succeed.Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.ResponsibilitiesMonitoring/MaintenanceMonitor and maintain the helpdesk queue and workloadMonitor and maintain desktops and the programs running on themMonitor and maintain servers and applicationsTroubleshootingDiagnose and resolve issues in environments while coordinating with internal resources and vendorsEscalate and assist with third party MSP when neededTalk to users in-person, over the phone, or via email to provide solutions to technical problemsEducation, Skills, and ExperienceBachelor's Degree, preferably in Computer Science, Information Technology, or a related discipline2+ years of experience in a professional, fast-paced, complex technical environment (financial services preferred)Exceptional written and verbal communication skills, ability to provide high touch white glove serviceMicrosoft Windows 10/11Microsoft Office 365 Office SuiteMicrosoft Exchange OnlineMicrosoft Windows Server 2012-2019Microsoft Active Directory