Job Description:

Job Title :: Scheduling CoordinatorDuration :: 1 Year Contract (Possibilities of Extension or Permanent)Location :: Scottsdale, AZ 85251Shift Hours :: 8 - 5 (Monday to Friday)Summary/ObjectiveEnsure you read the information regarding this opportunity thoroughly before making an application.The scheduling coordinator is primarily responsible for managing Client's telecommunications network service request and incidents from beginning to end. This includes regular communications (phone/email) with customers that notify Client's Network Operations Center (NOC) of telecommunication issues for any device connected to Client's telecommunication systems.What You'll DoAnswer calls that come into Client's Network Operations Center (NOC).Create and close service request and incident tickets in SRP's work asset management system - WAM/MaximoCreate incident tickets in ServiceNow.Coordinate with NOC dispatchers.Monitor Microsoft Outlook email for incidents.Monitor chat in Microsoft TeamsManage and report after hour service requests and incidents.Assign reactive maintenance work to Client Telecom technicians!Add comments to Network Management SystemsSend informational e-mail alerts to Client's Telecommunications organization.Troubleshoot using Station Entry Log