Job Description:

We are partnering with our client in Chicago on their search for a Help desk Analyst. In this role, you will be responsible for addressing Tier I helpdesk issues encompassing a range of user-facing software and hardware challenges. Additionally, you will play a key role in assisting with video conferencing and basic phone system support.Increase your chances of an interview by reading the following overview of this role before making an application.Key Responsibilities:Promptly respond to helpdesk tickets, ensuring timely resolution and comprehensive documentation of all actions taken, utilizing their ticketing system.Diagnose and resolve hardware and software issues spanning various platforms including Windows, iOS, Office 365, Adobe, Remote Desktop, Printers, Laptops, and department-specific applications.Prepare new hardware for deployment using SCCM and maintain accurate equipment inventories.Support IT Cybersecurity initiatives, including administering the Cybersecurity Awareness program.Execute additional duties as assigned by management.Minimum Qualifications:Education: Bachelor's Degree in Information Technology or equivalent.Certifications/Licenses: [If applicable, specify any required certifications or licenses.]Years of Experience: 1-2 years of relevant experience.Minimum Knowledge/Skills Required:Proficiency in the Microsoft software suite, including Windows, Office, and Office 365 components.Ability to troubleshoot and configure hardware effectively.Strong communication skills, both verbal and written.Additional Responsibilities:In addition to primary responsibilities, the IT Helpdesk Support Technician will also:Provide support for conference rooms and associated technology, including Teams and Zoom.Assist with basic phone system moves, adds, and changes.