Job Description:

Customer Experience Specialists - Contract - Raleigh, NC/ Hybrid - $19.00/hr.Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.Applicants must be legally authorized to work in the United States. Sponsorship not available.Our client is seeking a Customer Experience Specialists in Raleigh, NC/ Hybrid.Role descriptionThis contractor will assist full time specialists with their territories and duties. They will help answer basic customer service questions (ie; password resets, log-in issues) as well as upload Excel spreadsheets to the IXL system to create student accounts for schools and districts. They will converse with customers through email INTEGRATION TEAM: This contractor will assist their team of support specialists in answering customer support cases. Duties include fielding phone calls, providing quick informative email responses, completing routine account maintenance tasks, and creating new user, handling some password resets, and other related support duties.Skills & Requirements• Must have Bachelors Degree and strong preference is to have business, communications, or management information system majors- since they are an EdTech company, a Bachelors is mandatory• Should have some customer service experience; over the phone; working with customers• Strong MS Office Skills (Word, Excel intermediate / advanced skills. This candidate should be very detail-oriented and exceptionally organized with a strong ability to multi-task.• Energetic self-starter who thrives in a fast-paced team environment• Strong written and oral communication skills• Comfortable with technology and passionate about bringing technology into the classroom• Salesforce CRM experience and any EdTech or customer support experience via phone.Benefits/Other CompensationThis position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).Why Hays?You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is "˜do the right thing'.We also believe that actions speak louder than words.In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.Drug testing may be required; please contact a recruiter for more information.