Job Description:

Job Type: 4-Month Contract to HireCompensation: $28/hourLocation: On-site in Aurora, CO (225 & Colfax)Onboarding Requirements: Must be Flu vaccinated and able to pass drug/background screeningApply below after reading through all the details and supporting information regarding this job opportunity.We're pleased to be supporting the leading Pediatric Care facility in the mountain west region in their search for a Desktop Support Technician. As a nonprofit Pediatric Hospital, our client reported millions in community benefit activities. If you're interested in learning more about this great opportunity, please apply today!Responsibilities:Installs, maintains and repairs computer hardware and related peripheral equipment, software and network infrastructure.Provides technical troubleshooting and escalation. Resolves problems or refers to IT Engineers.Reviews assignee tickets in the ticketing system; prioritizing, documenting, and communicating appropriately based on our Service Level Agreement.Responds to user complaints with telecommunications voice and data networks, diagnoses problem utilizing end user input and coordinates with internal telecommunications staff and IT Engineers to resolve problems. Follows up with users to ensure problem resolution.Adheres to IT policies, procedures and protocols.Communicates issues or possible risks to management, end users and IT staff.Provides support for supported systems and infrastructure. Establishes and fosters ongoing relationships with assigned groups.Eligible to participate in the on-call rotationTechnical Skills Needed:Microsoft Windows 10Active DirectorySCCMMicrosoft Office (native) and Office 365Dell and HP hardwareHP Network PrintersPXE Boot knowledgeCitrix Thin/Thick/Zero client experienceSharePoint (documentation)Ticketing system experienceMobile Device troubleshootingThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.