Job Description:

Brooksource is searching for a Workstation Support Specialist for our Fortune 500 Energy partner located in Southport, NC contract with potential for extension or hire. This is the ideal opportunity for a candidate with troubleshooting experience and technical understanding to support a hands-on hardware team. The candidate will be required to obtain Nuclear access clearance, including background checks and passing nuclear access testing requirements.Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.The Workstation Support Specialist role provides desktop hardware, software, printer, and peripheral technical support. The Workstation Support Specialist also supports some mobile devices such as tablets and wireless phones. The Workstation Support Specialist ensures an accurate inventory of company devices is maintained.Daily You Will:to problem resolution requests as specified by priority definitions.troubleshooting skills to facilitate problem resolution.assigned Help Desk tickets updated by thoroughly documenting and closing in a timely manner.with second and third level support, as well as other IT groups, to reach a resolution to problems in a timely manner.positive relationships with all partners to ensure seamless IT to customers.remote resolution effectively to close out problem calls.and deploy assets ensuring maximum efficiency and quality.and support IT policies, procedures, and standards.accuracy of Asset inventory.Skillset:Degree or Bachelor's Degree in Information Technology, Computer Science or Electronicssupporting workstation hardware, software, printers, tablets, and wireless devices. Specific experience required with Windows 10, Dell computer hardware, Office 365with Remedy or other ticketing system to manage resolution of problems and requestsmanaging Asset inventoryand able to work with minimal supervisioninterpersonal and customer service skills.to communicate clearly, concisely, and accurately with all levels in the organization, both written and oral communication.to work with others in the role as a team to ensure service levels are met.to participate in after-hours duty and Emergency Response rotation.Qualities of a Top Candidate:interpersonal skills and written/oral communication skills to work effectively with business partners, peer IT resources, and all levels of managementto reason logically analyze and evaluate data, troubleshoot and draw appropriate conclusionsand excited learned looking to grow current hardware & support skillsEnvironment:Report: Reporting Directly to IT ManagerTeam Size: 5 peopleCompany Size: Fortune 500 Energy CompanyHours: M-Th 7AM-5:30PM, 40-hour weeks, 1 week on call every monthLocation: Southport, NCEight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.