Job Description:

AboutFind out more about this role by reading the information below, then apply to be considered.We're Castle, a profitable Series A startup on a mission to revolutionize trust and safety for users across large consumer platforms like Canva, Atlassian, and Rockstar Games. Backed by Y Combinator, Index Ventures, and prominent angel investors from Datadog, Stripe, and New Relic.As a small team of 20, we're looking for an exceptional Solutions Architect who thrives in both pre-sales and post-sales roles, and can provide high-level technical support alongside our Customer Success lead. You will be a technical trailblazer and a skilled relationship builder, equally adept at showcasing our cutting-edge user security experiences to C-level executives or architecting innovative API flows with a customer's engineering team.This hybrid role requires your presence two days a week at our Williamsburg, Brooklyn office. Your teammates are distributed across the US, Poland, Portugal, and Sweden. ResponsibilitiesOwn the entire sales/customer cycle, from presenting product demos and showcasing your understanding of customers' business challenges, to strategizing on onboarding, implementation priorities, and integration requirements post-saleBuild and maintain relationships with our customers' technical teams, becoming their trusted advisor and go-to resource for security best practices and Castle's productsBe hands-on with onboarding new customers and helping existing customers understand and adopt Castle's feature-rich products, tailoring your approach to each company's unique processes, technology stacks, and skill levelsProactively identify complexities in customer environments that might create friction and develop creative plans to address themProvide technical support to customers, troubleshooting issues and ensuring their success with Castle's productsCommunicate valuable product feedback gained from working across diverse customer implementations to the Product teams, driving continuous improvement of the customer experienceQualificationsA startup mindset - flexibility, agility, and adaptability. We are passionate about limiting work-in-progress and deeply value work/life balance, but in this fast-paced startup environment, you'll be expected to pivot between pre-sales, post-sales, and support regularlySeveral years of professional experience working with complex SaaS products in a solutions/sales engineering, developer evangelism, or solutions engineering roleExcellent communication and presentation skills, able to gain audience confidence and buy-inAbility to build a deep understanding of a customer's requirements and guide them to a technical solutionWillingness to provide top-tier technical support and troubleshoot customer issues, ensuring their success with our product that's driving word-of-mouth growth