Job Description:

Company DescriptionPretaa is a behavioral analytics company that seeks to improve outcomes through biometric data for the millions of Americans and their families affected by substance abuse. Our mission is to provide evidence-based data analysis and innovative technology solutions to enable personalized care for individuals and families struggling with substance abuse. Better connection, better outcomes. Our company is located in Baltimore, Maryland, and we offer some flexibility for remote work.The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Role DescriptionThis is a full-time hybrid role for an Implementation Specialist. The Implementation Specialist will be responsible for software implementation, providing timely and accurate support to clients, ensuring customer satisfaction, communicating with technical and non-technical stakeholders, and analyzing client data to identify opportunities for improvement.QualificationsExperience in the substance abuse treatment field KIPU EMR experience is a plus Customer Satisfaction: commitment to excellent customer service to ensure client satisfactionSoftware Implementation: experience with implementing, configuring, and troubleshooting software is a plusCommunication: excellent written and verbal communication skills to communicate effectively with stakeholders at all levelsCustomer Service: experience providing comprehensive customer service and support