Job Description:

Leadership and Functional Responsibilities:You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.â— Work closely with HR and hiring managers to support employee onboarding and offboarding in a timely mannerâ— Maintain asset managementâ— Provide technical assistance and training to staff on using hardware and software programs including remote accessâ— Support and maintain user accounts including rights, security, and system groupsâ— Maintain user account administration across multiple systems and platforms, including but not limited to, Google Workspace, Office 365, Slack/Teams, and more.â— Maintain/Update/Upgrade PCs, MACs, printers, mobile devices, and related auxiliary systems.â— Self-manage tickets in Jira Service Management and report on issues and solutions to IT managementâ— Resolves and responds to employees Helpdesk calls/texts and communication after-hours for urgent issues, including on site.â— Documents work in the ticketing system, comments, and updates any follow up and work completed.â— Learn and use company software programsâ— Troubleshoot, investigate and document system configuration and performance anomaliesâ— Work with vendor/internal developers to resolve all performance anomaliesâ— Perform functional testing, interpretation, and analysis of test resultsâ— Responsible for the deployment of all related software and hardwareâ— Perform ad hoc maintenance requestsâ— Develop and improve documentation to support problem analysis and resolutionâ— Troubleshoot users' issues and resolve problemsâ— Assist Infrastructure Team with troubleshooting network issues and network upgrades on site as necessary, to include after-hours testing and releases as neededâ— Participate in troubleshooting and supporting security camera and equipment on site in relation with the Security Teamâ— All other duties as assignedâ— Travel as neededEducation and Skill Requirementsâ— Experience with PC and Mac/iPhone supportâ— Experience with JAMF/Intune and MDM managementâ— Experience with Google Workspace, Microsoft AD and Office 365 administrationâ— Experience with Atlassian/Jira ticketing system or other helpdesk ticketing system, processes, andproceduresâ— Excellent problem-solving and critical thinking skillsâ— Able to communicate effectivelyâ— Experience troubleshooting technical issuesâ— Willingness to learn and self-educateâ— Passion for customer serviceâ— Easily adaptableâ— Ability to multitask and manage timeâ— Work both independently and in teams as neededâ— Both Written and verbal communication skillsâ— 8-10 Years' experience in a technical support roleâ— 1+ Years troubleshooting network connection issues â— Requires a Bachelor's Degree in Computer Science OR