Job Description:

SERVPRO of East Mecklenburg/Matthews is hiring a Restoration Operations Manager!You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.As the Restoration Operations Manager, you will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our Restoration Teams make every type of property damage "Like it never even happened®!"Key ResponsibilitiesMaintain continuous communication with management, staff, and vendors to ensure proper operations of the organization.Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.Manage staff development of the Restoration Division.Work with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements.Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.Review, document, and discuss operational outcomes and key measures with the General Manager and Owner.Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.Maintain the development of leadership and management skills, as well as Restoration expertise.Position RequirementsHigh School Diploma/GED required, Associates or Bachelors degree strongly preferred.Industry certifications strongly preferred.Minimum 5 years of experience in business operations.Minimum 3 years management experience.Strong interpersonal skills, leadership skills, and management skills.Effective written and oral communication skillsExperience in cleaning, restoration, or construction preferred.Skills/Physical Demands/CompetenciesAbility to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistanceAbility to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)Ability to repetitively push/pull/lift/carry objectsAbility to work with/around cleaning agents