Job Description:

Technical Support TechnicianIf your skills, experience, and qualifications match those in this job overview, do not delay your application.Direct Hire Technical Support Technician opportunity with one of my clients based out of the Greater Milwaukee, WI area100% onsitePay: $65,000-$75,000/yr + 5% BonusOverview:This person will work within the Engineering and Technical support team to support their product line. This position interfaces with both customers and colleagues, so strong communications skills and culture fit will be key.Perform a wide variety of duties and assume a leadership role in providing parts support and training to internal teams along with distributors and their service departments and technicians. Act as the subject matter expert for all areas of the aftermarket business unit.Description of Responsibilities:Act as a Product Specialist/Adviser.Provide Technical Support for mechanical and non-controls issues in a backup role.With the Customer Service Specialists, confirm that they have selected the correct part numbers and assemblies for the repair quotation per customer requests.Provide real time tutorials and guidance for the Customer Service team as they walk through repair questions they receive from customers on parts. Assist with training for Customer Service.Investigate field issues with products and components. Help evaluate returned products from the field and warranty claims.Investigate manufacturing and quality issues with products. Initiate Corrective Action Reports, and engineering changes as necessary to enhance products. Participate in resolution of supplier quality issues with Purchasing team.Assist with the creation of parts manuals, specification sheets, and installation instructions. Act as the aftermarket liaison for new equipment owners/parts manualsHelp create solutions as legacy parts go obsolete (drives, controls, sensors, fabric) and assist with the engineering change process.Day-to-day:-8am-5pm-100% onsite-Travel is minimum(Kenosha) Send out to field to take pictures, inspecting parts for damage or not.-Receive calls from Customer Service who escalates phone call to them (Technical Support Analyst)-No ticketing system in use-Triage issues over the phone to gauge what's wrong/help person solve issue-Be able to cross functionally communicate with Team members(Engineering/customer service/sales) to help triage-Find serial numbers to help with manuals-Find similar parts that would work for older models they supportSkillsets/Preferred:-Ability to read Schematics(not wiring) "the flow of power"-Not really using CAD in this role, but if they have it, PLUS-Sensors/Control panels experience is a plus