Job Title:
Production Operations Server Administration 3rd Shift

Company: Request Technology, LLC

Location: Coppell, TX

Created: 2024-04-23

Job Type: Full Time

Job Description:

***This is a 2nd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week***Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity***Position is bonus eligible***Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met.Responsibilities:Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.Monitor multiple applications and systems using approved software.Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.Report and document any processing anomalies utilizing approved software.Maintain processing records and logsEscalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.Perform mainframe IPL's, and other system commands if and whenSupport transmissions across SFTP/NDM.Support the execution and troubleshooting of UC4 jobs.Provide support for Production Installs, D/R and Industry tests.Maintain all off-site storage records and shipments.Rerun/Restart failed backups and perform restores when required.Work scheduled overtime when needed to ensure 24 x 7 coverage.Must adhere to all Production Operations policies and proceduresAppreciation of the critically and timeliness of Service Level Agreements.Assist Management in updating and maintaining current procedures.Focus on identifying and executing on Continuous Improvement opportunities.Qualifications:Network troubleshooting.UNIX knowledge.UC4 Scheduler.Mobius via Document Direct.zOS/390 JCL, IBM utilitiesTransmission protocols: SFTP/NDM.Operating systems: Unix, Windows, zOS/390Strong Desktop skillsMicrosoft Office Suite5+ years of OS390 JCL and IBM utilities5+ years working in a multi-platform environment5+ years working knowledge of an open systems scheduling product (UC4).5+ years working knowledge of MobiBrio.DevOps experience desired but not required.College degree in Computer Information Systems desired, but equivalent work experience will be considered