Job Description:

Position Overview:Our client, one of the oldest fund managers, is looking to hire a full-time IT Executive Support Engineer out of their West Palm Beach, Florida HQ location. The firm manages $50+ Billion in AUM with 500+ employees worldwide.Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.They are seeking a polished, detail-oriented, and organized IT Executive Support Engineer to join their dynamic global support team. In this pivotal role, you will be instrumental in providing onsite and remote technical assistance across a range of end user technology platforms/systems to their Senior Executives and expansive user community of over 500 individuals globally.Responsibilities:Maintain white glove service levels for key US executives. Includes in-office and residential support.Monitor and respond swiftly and effectively to requests received through the IT Helpdesk.Deliver excellent customer service experiences to all end users.Independently identify, diagnose, research, track, and resolve complex technical problems.Escalate issues and facilitate user assistance from third parties or other IT groups as necessary.Work effectively within a cooperative and collaborative global team environment.Troubleshoot issues related to hardware, software, user accounts, trading environments, operating systems, and mobility.Maintain a senior level of knowledge and involvement in various aspects of our trading environment.Communicate effectively with a diverse range of individuals in a professional manner, both face-to-face and through written and verbal communication.Participate in departmental, project, and global team meetings as required.Be adaptable with shifts and onsite work: Monday to Friday Day Shift, and participate in a rotating on-call, on-site, and after-hours/weekends schedule.Requirements and Qualifications:BS in IT, Computer Science, or a related field.Proven experience in Executive support, with 3 - 5 years of experience, preferably supporting VIPs in financial services.Proficiency in diagnosing and resolving basic computer/technical issues, including but not limited to:Desktop hardware, peripherals, and printers.Mobility solutions including Windows laptops, MDM solutions, MFA solutions, remote connectivity, VPN.Apple computers, Mac OS, iPhones, iPads, and Android-based devices.Various operating systems, including Microsoft Windows Server and Desktop OS.Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and related add-ins.Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP.VDI and Citrix environments.Collaboration and video conferencing platforms (Zoom/Teams/Webex) and Conference room Technology.Operational scripting experience (PowerShell, Python, VBS, Batch) is desirable.Relevant certifications are not mandatory but preferable.