Job Description:

Dir, Computer & Info SystemsJob PurposeThis role oversees teams that are responsible for engineering, installing, and maintaining high-quality modern solutions to complex problems that define the future of SEG compute and cloud platforms. This role is also responsible for leading and growing teams, as well as collaborating with product development leaders to develop robust, high performance solutions for our customers. This role mentors and guides the technical decisions of the teams they oversee to set SEG up for long-term success, both as a product and as a team. Develops and implements business plans, policies, and procedures. Collaborates with other department leaders to prioritize project requests and incidents. Evaluates results within business units to determine if organizational objectives are being met and recommends and implements solutions to increase efficiency. Assesses and resolves issues as related to cost, design, and implementation of cloud and computer systems.Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.Essential ResponsibilitiesManages the timely execution of project deliverables, installation/upgrades, maintenance, and repairs. Mentors, shares knowledge, and guides the technical decisions of the team to set up SEG for long-term success, both as a product and as a team. Escalates project deliverables in a timely manner to next level management when necessary to maintain agreed upon project/incident timelines. - 30%Oversees development and implementation of business plans, policies, and procedures. Collaborates with other departments to prioritize project requests and incidents. Evaluates results within business unit to determine if organizational objectives are being met. Leads implementation of recommendations for resolution and communicates those recommendations to appropriate groups. Ensures follow-up to prevent recurring system resource conflicts. - 40%Ensures the efficient and timely resolution of issues that other tiers of support have escalated/transferred and/or incidents directly assigned to team. Prepares and interprets reporting on incident and project resolution times and effectiveness. - 20%Stays knowledgeable of emerging trends and industry practices. Guides development and ensures compliance with IT standards, policies, and guidelines. - 10%QualificationsRequired EducationBachelor's DegreeComputer Science, Engineering, or related fieldPreferred EducationMaster's DegreeComputer Science, Business, or related fieldRelevant Experience10+ yrs minimumKnowledge, Skills & Abilities RequiredStrong knowledge with the compute platform domain including on premises and cloud technology.Experience working with computer and networking equipment; multitasking, problem-solving, communication, and analytical skills.Strong knowledge of the following: server hardware and software, enterprise storage, cloud services, containers, firewalls, VPNs, LAN, MAN, WAN, TCP/IP protocols, routers, switches, gateways.Expertise in business continuity and disaster recovery.Experience managing an engineering team(s) on large-scale projects with technical deep dives into cloud, computer hardware, scripts, networking, operating systems, and/or storage.Detailed knowledge of container orchestration systems such as Kubernetes.Experience in leading cross-functional teams to deliver important business outcomes.Experience in leading large-scale distributed systems engineering teams.Experience in overseeing and managing large IT Vendor agreements-direct vendor management, pricing negotiation, contract review and service level agreements.Strong execution mindset with a vision to evolve the platform and teams.