Job Description:

The Executive IT Support Specialist is primarily responsible for providing "White Glove" Tier 3 support to Executive (VP to C-Suite) end-users. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills. Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.Key Responsibilities to include but are not limited to:Deliver world-class IT support to onsite and remote Executive / VIP end-users and their Executive Administrators / AssistantsIndependently resolve complex, break/fix issues in person or via telephoneTroubleshoot Windows OS issuesExperience with Mac OS, iOS and Android OSExpert-level experience with MS Office Suite ApplicationsPerform installations, replacements, upgrades, and other hardware/software related tasks as neededSetup and monitor high-priority executive meetings utilizing collaboration and AV servicesProvide technical support to Office Services as neededProvide recommendations regarding new technologies to better support all usersPerform regular walkthroughs to provide proactive supportActs as a resource for IT projects and initiatives in other functional areas as neededReceive and respond to incoming support requests in a timely manner including off hoursFollow set procedures for logging, reporting, and statistically monitoring desktop operationsSet reasonable expectations that can be counted onPresent the facts transparently to promote collaborative solutions