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Job Title

Director Of Information Technology

Company : Saatva

Location : new york city, NY

Created : 2021-03-13

Job Type : Full Time

Job Description

Here at Saatva we are a direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night's sleep. At Saatva, we do more than sell mattresses to consumers. We are a brand that believes in consciousness and goodness "” from what we put in our products, to how we treat our customers and each other.We are looking to hire a seasoned Information Technology Director to assist us as we continue to scale and grow. You will oversee creating a team of IT personnel while also managing the company's technology operations and the implementation of new IT systems and policies. The goal is to ensure IT systems and people are effective and functioning within the limits of budget, time and specifications of the company.About YouYou have a passion for analyzing operational processes at the ground-level in order to provide data-driven recommendations and have a solid technical background with the ability to manage and motivate people. You have experience in bridging the gap between technology and various business operations. You're intellectually curious, and love to assist internal and external stakeholders in optimizing operations.  Responsibilities of IT DirectorOversee IT operations, systems, and provide direction, guidance, and training to IT staffDevelop and implement strategy as it relates to the organization's IT infrastructure growth (computer and information systems, security, communication systems) while supporting the implementation of strategies set by upper managementDevelop, manage, and track the IT department's annual budget while controlling budget and reporting on expenditureAssist in building enduring relationships with vendorsConsult senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of current and future information technology systemsEnsure smooth delivery and operation of IT services by monitoring the performance of various internal and external systemsInspect the use of technological equipment and software to ensure functionality and efficiencyCreate processes and standards for selection, implementation, and support of business systems across the enterpriseManage and administer Saatva's hardware assets that are distributed over multiple locations.Manage and audit software licensing for accuracy.Provide regular status updates on schedule, budget, and deliverablesDevelop standards and operational procedures that support current and future operational needs.Develop and implement departmental metrics and uptime statistics.Troubleshoot issues ensuring timely resolution of service incidents and completion of service requests including escalation of issues with vendorsQualifications for IT DirectorBachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, Master's degree preferred.10+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects in a cloud-based environmentExperience supporting G Suite, Active Directory on cloud or the single sign on of SaaS products with Okta is a plus.Experience in analysis, implementation and evaluation of IT systems and their specificationsExperience working with and managing managed detection and response (MDR) vendors and processesExcellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systemsStrong interpersonal skills and ability to effectively communicate with teams across the entire organization as well as drive performance within Excellent leadership and decision-making skillsExperienced at managing Budgets, Vendors, Contracts, and Managed Services providersBackground in sales, eCommerce andor managing organizations with call centers is highly preferredExperience with retail store "build-outs" is a plusKnowledge of Disaster Recovery and SOX and PCI compliance is a plus.