Job Description:

Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject matter experts.Currently, we are hiring for the following position;Application Support SpecialistCitrixPosition Summary:The Application Support Specialist will be responsible for the design, customization, support and maintenance of all software applications for multiple office locations of one of the top law firms on the east coast. Under general supervision, the individual will perform software installations and upgrades, plan, configure and maintain Windows server environments, including configuring and managing Citrix policies, profiles, resource allocation, implementing and managing Citrix updates, patches and upgrades. The successful candidate will have a high level of interpersonal and technical skills, must enjoy staying abreast of new technologies as well as possess analytical capabilities and have a passion for providing the best service to end users.Specific Responsibilities:Provides primary technical ownership of the firm's software applicationsUnderstand concepts of layered infrastructure security (firewalls, DMZ, IDS, virus protection, network segmentation & authentication, monitoring, logging, alerts)Ability to build and deploy Citrix VDI, XenApp disksPerform Citrix XenApp administration such as server generation, application installtesting, applications reporting, determining application assignment, or similarAssist with administration of Microsoft Teams, OneLogin, Group Policy, Resilio, CylanceAbility to Troubleshoot (L3) Citrix Issues post migrationCoordinates, documents and manages software upgradesManages server backups, disaster recovery procedures, and business continuity plans to mitigate potential risksDocuments application customizations in such a way that the firm is able to identify the current status of the application, its underlying infrastructure and utilize the documentation as a basis for training curriculum developmentTroubleshoots application errors and coordinates vendor support where necessary - follows through until problem is resolvedKeeps current environment updated and functioning efficiently, securely, highly performing, highly available and plans for disaster recoveryPrioritizes, identifies, researches and resolves technical problemsQualifications:5 years of knowledge of Citrix Studio, Citrix Director, MCS, PVS, App Layering, FAS, Cloud Connectors, FSLogixBasic Project Management skills5 years of experience in ability to install, maintain and upgrade third party custom software solutionsUnderstand hardware requirements, write technical specifications and documentationExperience with Root-Cause Analysis, strong analytical and problem solving skillsAbility to work both independently and as a member of a teamAbility to multitask and bring assigned tasks to completionGood Scripting Knowledge using PowerShellPrior experience in legal or financial services preferredInterested candidates, please apply online with a detailed resume and contact info.