Job Description:

Qualifications:• 2-year degree or better or equivalent work experience with HS degree or military experience• Working knowledge of fundamental operations of relevant software, hardware, and other equipment• 7+ years of related experience• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment• High system admin qualification and capability is required • Knowledge of Windows OS and Mac in enterprise environment• Understanding of PC technology (MS office, Internet, Windows)• Project Management FundamentalsResponsibilities:• Install and configure PC's and Mac's, printers and peripherals within established standards and guidelines• Install new hardware and software upgrades requested from users• Analyze and solve technical problems by using problem-solving skills• Conduct analysis and troubleshooting via telephone, email and using remote assistance• Resolve technical problems with computing equipment and software• Assist visitors and VIPs with the ongoing usability of PC, peripheral devices, and software• Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites• Provide support if there are issues on the server & network • Create and update Microsoft-based OS Image and Apple OS X for internal usage• Create and update PE bootable Windows disc for deployment purpose• Provide technical support for IT services in conference rooms• Assist employees in company events, such as exhibits• Install and perform maintenance on proprietary systems• May be asked to lead Projects andor technology evaluations and make recommendations to Management team