Job Description:

alts (fka Alteration Specialists) is looking for a Studio Experience CoordinatorWe are looking for a dynamic professional Studio Experience Coordinator member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internalexternal communication, and creative problem solving. This role also includes overseeing the day-to-day operations in studio and requires close collaboration with members of our Tailoring department. This is a customer facing, full-time in-person role in New York, with competitive pay, full benefits, and opportunities for future pensationThis role has a starting range of $45,000-$50,000 per year and requires regular weekend availability. This includes up to $2,000 bonus pay per year. ResponsibilitiesFront Desk - Office Management Maintain a professional, warm, welcoming office environmentGreet all clients, manage check-ins, pickups and paymentAnswer all inbound calls to the alts StudioManage all client bookings and appointmentsProcess new transactions and ensure internal reporting is correctScan out all fittings to the proper fitter in the systemResponsible for ordering and tracking inventory. Ensure all outsourced garments are appropriately tagged, distributed and deliveredManage the flow of fitting room processes and appointmentCollect payment from all clients and mark tickets as paid and collectedCustomer ServiceQuick, warm, and on-brand customer communication across emails, calls and in-person Instruct Customers on how to check in for their appointmentsOffer each customer water, ensure the company playlist and scents are working properlyCheck in on customers throughout entire experience in studio - from check in to check outCollect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the larger ops teamContribute ideas to company policies to create an even better customer experienceOperationsEngage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operationsEnsure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studioEnsure all garments are racked in accordance to alts standardized racking systemEnsure all tickets are properly created, and processed throughout the garment's life cycle with Alteration SpecialistsResponsible for monitoring productionEnsure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properlyProperly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiencyAttributesYou are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization's objectives.You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.ExperienceBatchelor's degree OR directly related experience required,Prior responsibilities in the fashion industry, and communications management desired.Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired.*This is an early career role.*Why the Role is CompellingAs a Studio Experience Coordinator for an alts team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client's life. You would establish rewarding relationships with the studio's clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing. alts is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.