Job Description:

Our Dekko Customer service team, is looking to add a teammate!To be successful in this role, you will need to demonstrate great communication skills and have a "Can-do" attitude. Previous Manufacturing experience preferred.This position will be located at DEKKO HQ, in Fort Wayne IN.As a Dekko Customer Service Specialist you'll be responsible for establishing working relationships with internal and external customers to ensure management of the entire customer order cycle from initial quote through order management & shipment to meet customer expectations.What you'll do:Enter and manage all activity associated with incoming customer purchase orders via EDI, RMS or manual order entry to ensure contracts are met and all relevant data is accurate & entered into the ERP system in a timely manner.Coordinate with the operations team to determine accurate ship dates including the handling of expedites, de-expedites, cancelations and open order status reports to keep the customer informed on the status of their orders.Facilitate dailyweekmonthly meetings required by the customer to provide order status updates or updates on various customer related projects.Maintain all required ERP system parameters, files and entry activity associated with order management. (i.e. Xref, price files, Order entry filesAddress MasterCustomer Notes)Compile and validate customer scorecards, KPI's or other statistical reports as requiredInitiate & coordinate various TQC process workflows throughout the organization to ensure activity is completed in a timely manner to meet customer expectations. (i.e. ECN for Finished goodsNew Customer set-upCredits-DebitsNew Business projectsQuotes)Coordinate and resolve all logistics issues including resolution on lost or damaged shipments, quoting and scheduling expedited shipments including maintain the logistics database & all shipping instructions in customer note files as it pertains to customer service.Provide technical support for products, services, problem solving or other requests as they relate to OEMs, Dealers and Independent Reps including engaging the appropriate people organizationally or gathering relevant data as requiredEnter & maintain relevant information in the Dekko CRM systemPerform back-up activities for other markets & customer accounts as required.Ensure all customer demand forecasts received are sent to the Forecast Planning vestigate and resolve all credit memo(s)invoice issues associated with order entry or pricing errors.Coordinate & support customer specific programs including DTD, VDR, 2424 and drop ship programs as required by the customer.Work closely with the Commercial Sales team to convey and communicate customer inquiries not related to order management (i.e. Samples, customer requested reports, special labeling, PPAPs or other requested information, RMA's, Credits).Assist and support the Commercial Sales team by team providing services and information as requested (IE. Reports, presentations, new customer set-upNew businessquote entry or any other projects as required)What you'll need:Customer Focused mindset to support internal and external customersPositiveCan Do attitudeAbility to work independently or with a team as requiredSelf-initiativeassertiveCritical thinkingProblem solving skills.Technical ability to read prints and specificationsProficiency with various software applications such as BPCS, ETQ workflows, Microsoft Office suite and Dekko CRM system.AnalyticalAbility to prioritize and handle multiple tasks.Continuous improvement mindsetAbility to perform data entry in a timely and accurate mannerManufacturing experience preferredEducation:Preferred Associate Degree in Business or similar discipline or equivalent 3 years Customer Service experience in a manufacturing environment.Would consider equivalent experience in Production Control or scheduling in lieu of education or Customer Service experienceWhat We'll Give You:A competitive compensation package. Quality medical benefits, a company funded Pension, 401K plan, health & wellness perks and so much more!Dekko is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.