Job Description:

Job SummaryThe Global CRM Analyst will report directly to the Global CRM Manager to oversee global data quality, deliver insightful monthly, quarterly, and annual reporting, and coordinate and develop strong CRM tools. They will support the Global CRM Manager in market management and coordination of 360° CRM Strategy, all CRM campaigns, and local market initiatives. Strong organizational and analytical skills are essential, as well as a close attention to detail.Key Duties, Responsibilities and Accountabilities Work closely with CRM Manager to provide solutions and data-driven action to continuously optimize client experience and to drive businessData management of global customer database, including cleaning, deduplication, merging, reassignment, plete monthly, quarterly, and annual reporting inclusive of data quality, CRM campaign performance, materials inventory, compliance, etc.Partner and develop system-based reports for markets to utilize for strategy development, and coordinate trainingsProduce ad-hoc reporting to provide insightful client analysis and support development of client journeysMonitor and report on VIP events, private appointments and networking initiativesSupport manager and markets with the development and implementation of all CRM campaigns and initiativesAssist in the development and roll-out of D365 CRM platform, including design, testing, onboarding and trainingPartner with creative on the development and production of all printed materials and digital communication toolsPartner with digital team on client targeting for newsletter communicationsMonitor global inventory of printed materials and develop appropriate action plansLiaise with markets and gifting team to ensure development of relevant giftsCoordination and logistics of global printed material orders, gift orders and ad-hoc market requestsProcess invoices and update budget files accordinglyConduct competitor researchJob QualificationsMinimum of three years in a similar role requiredPrevious experience with CRM and data management required; preferably in luxury retailExperience using CRM software (Microsoft Dynamics preferred, but not necessary)Proficiency in Microsoft Excel requiredExperience with BI andor Tableau data analysis preferredPrior luxury retail experience preferredStrong verbal and written communication skills with the ability to executeStrong organizational and analytical skills; must be detail-oriented