Job Description:

POSITION SUMMARY:Performs garment alterations for guests and crew members by performing the following essential duties and responsibilities. Also responsible for managing the onboard Floral Cart program.DUTIES AND RESPONSIBILITIES:Fits garment on guest or crew member to determine required alterations. Studies garment and uses tape measure to measure sections such as sleeves, pants and hems Marks alteration lines and re-sews garment using needle and thread or sewing machine.Attends meetings, training activities, courses and all other work related activities as required.Manages the in-house tuxedo program through rental and pre-booked tuxedos.Maintains proper par and inventory of all tuxedo items.Demonstrates exceptional customer service skills including strong communication skills.Manages the onboard floral cart, prepares, delivers, and sells flowers.Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction.Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job related duties assigned by their supervisor or management.Hiring Requirements:Minimum one to two years tailor or seamstress experience in a Cruise or 4-5 Star HotelsAbility to alternate a variety of garments and operate sewing equipment.Ability to apply customer service skills according to Royal Caribbean International's The Royal Way when interacting with guests and pletion of high school or basic education equivalency preferred.