Job Description:

Digital Print Partners is the leading digital print partner to brand marketers and retailers.  Our Mission is to provide the perfect solution for organizations currently without access to advanced digital printing capabilities.  SUMMARYThe role of CSRPM hybrid communicates with customers, estimates jobs and enters orders, and performs a variety of additional activities that facilitates excellent customer relationships and supports effective manufacturing and shipping operations. The role maintains an ongoing relationship with selected customers and sales staff. Additionally, the project management function of the role includes supporting revenue growth by working in conjunction with sales representatives on specific strategies and activities. The role works with Sales Executives and General Manager to gather customer requirements and ensures success for the client from product inception to delivery, this includes communication between the client and internal teams throughout the entire product lifecycle. The role interacts with sales, design, operationslogistics and all levels of management and customers.  JOB FUNCTIONPURPOSEClient Service Job FunctionPurposeRecords and processes orders andor inquiries received by email, telephone, andor through customer personal contact.Suggests alternative products or services to meet customer needs.Schedules deliveries and assists salesdesign, if necessary, to get a sample out to the customer.Serves as communication link between customers and sales staff to assure responsiveness.Tracks order activity and alerts appropriate staff of any potential delivery problems.Tracks warehouse inventories and replenishments.Handles multiple customer accounts with varying degrees of complexity.Accurately enters customer orders into the ERP system. Verifies pricing and production specifications are current.Assists in arranging artworklabels, and other deliverables, when necessary, to ensure timeliness of municates status of orders to customers in a timely manner; works to de-escalate customer situations, to re-educate customers and to reset customer municates order changes to the Production, Design, Sales, Supply Chain, Project Manager and Shipping teams as needed. Produces estimates and quotations for customers.Ensures all documentation is current and correct.Coordinates warehouse inventories, reorder and ship quantities based on established parameters.Works to improve company collection rate and when required, interacts and works with various.      departments to resolve payment and credit issues.Performs duties in a safe manner as applicable to this position. Examples may include proper use of personal protective equipment, participating in safety activities such as meetings and training, maintaining work areas to avoid hazardous conditions, and reporting unsafe conditions or behaviors.Performs other related duties as assigned.  Project Manager Job FunctionPurpose Assures projects all stay on track and meet established deadlines.Assesses problem situations, to identify causes, gathers and processes relevant information.When applicable, Aids in the management of time & action calendar.Maintains strong communication lines with sales team, operations team, and or clients regarding all programs within team. Builds and maintains relationships with sales executives to understand and serve their needs. Utilizes software tools such as Sharepoint to effectively track projects internally.Performs other duties as assigned. EDUCATION, EXPERIENCE & COMPETENCIESHigh School Diploma or equivalent; additional vocational training in printing or a related filed is preferred.Proven experience as a digital printing press operator or a similar role demonstrating competence in operating and troubleshooting digital printing equipment. Proficiency in using digital printing software and tools, including ROP Software and color management systems. Solid understanding of printing processes, including file preparation, color calibration, and print finishing techniques. Strong technical skills to identify and resolve printing equipment malfunctions and perform routine maintenance tasks.Excellent attention to detail, ensuring accuracy and consistency in printed materials.Ability to work independently and effectively manage multiple print jobs with varying deadlines. Good communication and teamwork sills, strong ability to collaborate with team members such as pre-press technicians and print finishers. Ability to work overtime and weekends as needed. Core CompetenciesHigh ethical standards. Models and supports organization's goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles. Consistently conducts themselves in an honest and trustworthy manner. Does not pursue their own individual objectives to the detriment of company goals. Sets an example for others to follow. Does the right thing.Demonstrates energy and passion about what they do and knows how to balance work and fun. Is generally optimistic and upbeat; fun to be around. Has a strong belief and zeal for the industry, the job, and the company. Conveys energy and intensity at work with a capacity for keeping others enthusiastic and involved.Operates with a customer service orientation internally and externally. Works to positively build the Digital Print Partners brand in everything heshe does. Regularly involves others in decisions that affect their job or work environment. Demonstrates co-operation and trust with colleagues and teams across organizational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong resultsgoal orientation. Uses time effectively, prioritizes and organizes work flow; can orchestrate multiple activities at once. Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment.Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes.Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external. Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment.  OTHERUS Persons Only (US citizens, lawful permanent residents, refugee or asylee - all require proper identification and documentation).Physical and Environmental Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift andor move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.Work environment includes front-office and manufacturing. The noise level in the work environment is usually high.Pre-Employment Verifications: Must pass background and reference checks, drug screen, and physical examination prior to employment.                                                       Digital Print Partners is an Equal Opportunity Employer. MFDV