Job Description:

This individual will be responsible to supervise an Accelerated Auto Property Damage team in our Boston, MA office. You will also be asked to oversee our First Notice Of Loss support staff and assist with a trainee's transition from our Learning and Development team to Accelerated. This individual will be responsible for the oversight and monitoring of the team's efforts to achieve assigned goals and objectives for production and quality. This individual should have a strong Auto Property Damage background and have familiarity with our multi-state environment. You will interact with new hires to provide technicalsystem training, file instruction and advice to new employees on a daily basis. You will partner with our management team to address your team's pending inventory, claim, phone and mail volume. Duties and Responsibilities:Provide exceptional customer serviceDirects and controls work of their unit and other areas assigned, in relation to automobile physical damage claims.Conduct monthly Quality Audits to identify opportunities for improvement and recognitionConduct regular team meetings as well as one on one development sessionsHigh Degree of customer interaction and interventionMonitor FNOL Phone Volume via CMS applicationMonitor assignments and work flow to ensure timely service, efficiency and the quality of work product.Address and resolve escalated complaintsPromote teamwork through effective leadershipParticipate in InterviewsExcellent problem solving, negotiation, organizational and prioritization skillsProvide daily, weekly and monthly excel reports for inventory, mail, phone and claim volume across your Auto Property Damage teamTrain and develop staff to achieve and maintain high quality performance standardsIdentify trends within your group where further development by you or training may be warrantedMonitor attendance and perform written performance appraisalsExpected to work well with and support their peers Job Requirements:A college degree from an accredited university or a combination of experience and educationA minimum of 3+ years of auto property experienceHigh degree of patience and positive personalityBe a good listener and exercise independent judgmentBe an independent thinker with strong critical thinking and problem solving skillsAble to work in a fast-paced environment with the ability to multi-task and prioritize assignments, based on their overall level of importance.Strong verbal and written communication skillsIn-depth knowledge of customer service techniques and processes.Proficient with Microsoft Teams, Excel and Word a mustLead special projects within the claims organizationAble at a moment's notice pivot and manage an escalated situation or projecttask About the CompanyAbout the CompanyThe Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-Excellent".