Job Description:

Technical Writer - U.S. Citizenship RequiredZenPoint Solutions LLC ("ZenPoint Solutions") is a rapidly expanding Information Technology services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.We encourage all candidates who are highly adaptable and detail-oriented to apply for this position and join our cross-functional product team. This role demands a collaborative spirit, a strong willingness to learn, and the ability to provide comprehensive support throughout the product development lifecycle. Key responsibilities include requirements gathering, feature documentation, testing, communications, outreach, training, and direct client-site support.Overview: One of our contracts under The Department of State is seeking a Technical Writer who has a strong work ethic, excellent communication and interpersonal skills, and great attention to detail. The role is on a cross-functional team so the candidate must be willing to provide support to all members of the product team including but not limited to creating documentation, interfacing with end-users, troubleshooting, requirements gathering, and manual testing.Clearance Status: Interim Secret (minimum requirement) with the ability to obtain a Secret clearanceWork Schedule: 5 days per week onsiteWork Location: Springfield, VAKey Responsibilities:Review, draft andor edit content such as Standard Operating Procedures (SOPs), online help articles, training material, and meeting notesAnalyze complex and technical information required for product developmentProduce quality content with prompt delivery of all task and contractual deliverables associated with product development within the cadence of a two-week Agile sprintAssist in meeting facilitation, including contributing to discussion and taking detailed meeting notesMeet with subject-matter experts to collect and synthesize information, prepare written text and produce technical content that enhances the user experienceAssist with requirements gathering and planning sessions to produce accurate user-facing documentationMaintain and organize the internal document libraryRequirements:Candidate must be a United States Citizen and present proof of Citizenship, if selected3+ Years of experience as Technical Writer, Business Analyst, andor similar roleBachelor's degree in a relevant field (English, Literature, andor Writing a plus) or equivalent work experienceWell-versed in Agile with a familiarity with ITOutstanding verbal and written communication skills. This includes being able to present information in a concise and logical way for reader comprehensionExperience creating analysis documentation for multiple audiencesExperience creating and using infographics such as diagrams, screenshots, charts, workflows, and graphics that increase users' understandingExperience working with technical and non-technical team members, and stakeholders at different levels in the IT fieldExperience working with Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePointPreferred Qualifications:Strong focus and commitment to providing end user customer serviceAdept in managing changing priorities and demanding schedulesWe take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.ZenPoint Solutions values diverse perspectives. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable federal, state, or local law.