Job Description:

Required Skills and Experience ** 4+ years of Tier 3 IT engineer technician support experience* Understanding of end to end server installation, configuration, maintenance experience* Experience supporting Citrix virtual desktop infrastructure, supporting a virtualized environment running on Vmware, and Cisco wirelessroutersswitchesfirewalls* This person should have an understanding of power-shell or similar scripting tools, has performed end point migrations, has familiarity with data center technologies e.g. storage, hyper converged technology, Microsoft server systems* Mobility -- a vehicle is a MUST as this individual will travel to the various client sites and assist with on-site end user support* Ability to lift 30-40 pounds materials Nice to Have Skills and Experience* This person could have network experience using Azure, Lan, Wan, AWS, Active Directory Job Description *Insight Global is proud to be an exclusive partner to our local healthcare client looking for a Tier 3 Support Specialist to join their growing company! The ideal candidate will be responsible for handling advanced technical issues that cannot be resolved by Tier 1 and Tier 2 support staff. In their day-to-day they will be expected to provide boots on the ground IT infrastructure support, and assist with troubleshooting escalated Windows OS endpoint issuers, utilize virtualization technologies like VMware or Citrix virtual desktops, provide network engineering assistance to the managed services provider engineers on Cisco routers and switches, Meraki firewalls and wireless access points, and maintain and configure endpoint imaging systems. Experience with VoIP systems like RingCentral, Cisco Call Manager, 8x8, etc. is a big plus. They are also responsible for set-up, install, troubleshooting, servicing, upgrades, and maintenance of computers, smartphones, printers, and other similar devices. This candidate should be local to the South Shore in Massachusetts and will work onsite in Braintree and is required to travel to other locations all within 30 mins of Braintree for the client and be a very hands on senior support resource for the team. This "jack of all trades" tier 3 engineer is expected to have a wide experience with infrastructure technologies and provide back-end support to the clients managed services provider, often dealing with complex server, network, and hardware problems. Knowledge in broad aspects of computer support, diligent and analytical, possessing outstanding communication skills and working independently is crucial to succeed. This is an exciting opportunity to join a collaborative and creative team that is part of an organization that is growing!